At Toshika Natural Cold Pressed Oil, we strive to provide a smooth, secure, and reliable shopping experience. Please read our Payment and Shipping Policy carefully before placing an order.

1. Payment Methods

We accept the following secure payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express, and other major cards

• Net Banking: Payments through leading Indian banks

• UPI: Fast and secure payment using UPI apps

• PayPal: Available for international customers

• Cash on Delivery (COD): Applicable for orders within India only

All payments are processed using secure, encrypted technology. We do not store your sensitive payment information.

2. Order Processing

• After placing your order, you will receive an order confirmation email with item details, total cost, and shipping information.

• Please review all order details carefully.

• Orders are processed and dispatched only after successful payment verification.

• If there is any issue with your payment, our team will contact you for clarification.

3. Shipping Policy

We offer domestic and international shipping. The details are as follows:

Processing Time

• Orders are processed within 1–3 business days (Monday to Friday).

• If any unexpected delay occurs, you will be informed via email.

Shipping Time

• Domestic (India): 3–7 business days (longer for remote locations)

• International: 7–21 business days (depending on customs and local postal services)

Note: Delivery times are estimated and may vary due to courier delays or customs checks.

Shipping Charges

• Within India:

  • Free shipping for orders above ₹500

  • Shipping charges apply for orders below ₹500 (calculated at checkout)

• International Shipping:

  • Charges are calculated based on destination and package weight during checkout.

Shipping Carriers

We use trusted shipping partners:

• Domestic: Shiprocket, Porter

• International: DHL, FedEx, UPS

4. Shipping Restrictions

• We do not ship to P.O. Boxes or restricted locations.

• Some countries may enforce customs restrictions or additional charges.

• Customers are responsible for checking local import regulations before ordering.

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking number

• Instructions to track your shipment on the carrier’s website

You can also request tracking updates via WhatsApp or contact our support team directly.

6. Address Accuracy

Please ensure that your shipping address is accurate before placing the order.

Toshika Natural will not be responsible for delays, lost packages, or failed deliveries due to incorrect address details.
If you submitted the wrong address, please contact us immediately.

7. Customs and Duties (International Orders)

• Customs duties, import taxes, and additional fees may apply at the destination country.

• These charges are not included in the product price and must be paid by the recipient.

• Please consult your local customs office for more details.

8. Returns and Exchanges

Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us within 7 days of delivery

• We will assist you with a refund, replacement, or return, as per our Return & Refund Policy

Change of Mind

Due to the nature of edible oils, we do not accept returns or exchanges if you change your mind.
Please review your order thoroughly before making the purchase.

9. Contact Us

For any questions regarding payment or shipping, please contact us:

Toshika Natural Cold Pressed Oil
C-140, Paschim Vihar, Madipur, Delhi – 110054
Email: info@toshikanatural.com
Phone: +91 9971095386